Privacy Policy

1. Information We Collect

We may collect your personal data through the following ways:

• Information you provide directly when using this website or services, through registration forms or consultation requests
• Information you provide when contacting us via WhatsApp, email, or other channels
• Information automatically collected through browser cookies and similar tracking technologies
• Medical information you authorize us to obtain from third parties (such as hospitals or testing institutions)

Types of personal data we may collect include:

• Basic personal data: name, phone number, email address
• Health and medical information: medical history, diagnostic reports, treatment records, genetic test results
• Technical data: IP address, browser type, operating system, access time, and pages viewed

2. How We Use Your Data

We may use the collected data for the following purposes:

• Provide clinical trial matching services based on your medical information
• Arrange oncology patient navigation services and specialist consultations
• Respond to your inquiries, requests, and complaints
• Improve our service quality and website user experience
• Comply with laws, regulations, and lawful government requests

3. Data Disclosure and Sharing

We do not sell your personal data. We may disclose your data in the following circumstances:

• With your explicit consent, to relevant clinical research institutions, partner hospitals, or laboratories
• To third-party service providers (such as website hosting, data analytics) bound by strict confidentiality obligations
• As required by law, to regulatory authorities, law enforcement agencies, or courts
• In the event of corporate restructuring, merger, or sale, to relevant parties while ensuring your data continues to be protected

4. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Restricted access to personal data—only authorized personnel can access
• Regular review and update of our security measures
• Employee confidentiality training and confidentiality agreements

However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. The specific retention period depends on the nature of the data, the purpose of collection, and legal requirements. When data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under applicable laws, you have the following rights regarding your personal data:

• Right of access: request access to the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data under certain circumstances
• Right to restrict processing: request restriction of processing of your data under certain circumstances
• Right to data portability: request to obtain your data in a structured format or transfer it to a third party
• Right to object: object to our processing of your personal data based on legitimate interests

7. Cookie Policy

This website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: ensure core website functions, such as page navigation and access to secure areas. These cookies do not collect personal information.
• Analytical cookies: help us understand how visitors interact with the website, collecting and reporting information anonymously to improve website experience.
• Preference cookies: remember your language preferences and other settings to provide a more personalized browsing experience.

You can manage or delete cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. If you are a parent or guardian and discover that your child has provided personal data to us, please contact us.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

10. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revision date. If there are significant changes, we will notify you through website announcements or email.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through the following channels:

• Email: info@cancerlink.co